How to read a smart meter

How to read your smart meter

Electricity smart meters

If you have a keypad

• Press 9 on the keypad.
• A series of letters will appear: IMP KWH.
• Then you’ll see 8 digits (e.g. 0012565.3) followed by kWh at the bottom right of the screen.
• This is your read, so in this case your reading would be 12565.

• Press 6 on the keypad until you see 'IMP R01' followed by 8 digits - this is usually your night/off-peak reading.
• Then keep on pressing 6 on the keypad until you see 'IMP R02' followed by 8 digits - this is usually your peak/normal reading.
• We only need the digits ahead of the decimal point.

If you have two buttons

• Press the "Display" or "Display Select" button.
• By pressing the button the meter display will scroll through to the meter reading. The number you're after is the one followed by kWh.
• As before write down all the digits except for those after the decimal place.
• In this example the meter reading is 23541.

If you have A and B buttons

• Press the A button.
• Keep on pressing this until you get to TOTAL ACT IMPORT.
• The number shown below this is your meter reading.
• In this example the meter reading is 11256.

If you have 3 buttons

• Press the middle button.
• The number shown below IMP is your meter reading.
• If you have a 2-rate meter, R1 indicates Rate 1, R2 is Rate 2 and T is total.
• You can press the middle button again to see all the readings.
• In this example the meter reading is 23541.

If you have an orange button on the left and blue buttons on the right

• Press the orange button.
• You'll see a row of digits followed by kWh.
• The reading in this example is 12565.

Gas smart meters

If you have a keypad

• Press 9 on the keypad.
• VOLUME will appear on the screen.
• Then you’ll see a row of digits (e.g. 00063.5) followed by M3 at the bottom right of the screen.
• The read in this example is 00063.

If you have A and B buttons

• Press the A button.
• Keep on pressing this until you get to METER INDEX.
• The number shown below this is your meter reading.
• In this example the meter reading is 63.

If you have a left arrow, a circle and a right arrow

• Press the middle 'circle' button.
• The screen will show 'current meter reading' written along the top.
• You'll see a row of digits followed by m3.
• The read in this example is 63.

If you have 3 square red buttons

• Press the 'A' or left button.
• You'll see a row of digits followed by m3.
• The read in this example is 135.

If you have an orange and a blue arrow to the right of the screen

• Press the orange button.
• You'll see a row of digits followed by m3.
• In this example the meter reading is 135.